AETOVA Echo · Reputation
Hear Every Customer. Answer The Right Ones First.
AETOVA Echo reads every review and survey your customers leave, sorts the feedback by theme, department and employee, and flags what needs a response first.
Delivery was fast and Jenna walked us through every feature. Best buying experience we’ve had.
Waited over an hour for paperwork and nobody gave us an update.
Finance took a while, but they found us a better rate than our bank.
What Echo Does
Every Review In One Place
Reviews and surveys from every source, collected and read for you.
Sorted By Theme
Delivery, wait time, finance and follow-up, scored so the patterns are obvious at a glance.
By Department And Employee
See how every department and every employee is experienced by the customers they serve.
Respond In The Right Order
The reviews that need a manager today rise to the top, with a suggested reply ready.
Know What Customers Say Before It Costs You One.
Echo is one of nine products on the AETOVA platform, running on your store’s own data.